Why does health care seem to lag behind other industries in innovation? There's a temptation to manufacture reasons that don't necessarily explain why health care has not seen the kinds of revolutionary changes evident in industries from computing and telecommunications to music and retail? People routinely marvel at how easy it is to manage their bank account these days, but they don't appreciate continuing to wait hours in their doctors' offices, repeatedly filling out patient information forms, and fighting to get a satisfactory amount of quality time with their doctor.
The knee-jerk temptation is to hurl blame at doctors' conservative outlook, the industrial medical complex, or just frank stupidity. I think these judgments are misguided.